How it Works: the Service Provider Process
Over 1,000 contact centers, business process outsourcing and IT outsourcing firms in Latin America and the Caribbean promote their services to U.S and European buyers.
ZAX, however, is formed around a simple idea: METACARE – which is a quantitative measurement Zagada developed to score the quality of care delivered by suppliers.
Our innovative ZaXURS 3.0 Parallax rating engine is at the heart of our analytic – driven supplier selection process. Our engine allows us to do a deeper dive into the suppliers for corporate buyers and produce a comprehensive rating on each supplier in our ZAX marketplace or an existing supplier the corporate buyer is using or considering.
Our Zagada Score is solid initial measurements that allowed us measure and select our suppliers for ZAX transactions based on 15 base variables. Corporate buyers can use our engine for a fee to do a deeper dive and generate a comprehensive Zagada Rating on selected supplier RFP finalists based on 24 variables.
In summary, our Zagada Scoring selected our listed ZAX suppliers, while Zagada Rating is an option that corporate buyers may use as a compliment to their second step RFP supplier selection and pre-site visit process.